Terms of Use & Privacy Policy

1. Website Overview

This website is published by Velvet Concierge, a high-end concierge company specializing in tailor-made stays, premium accommodations, private transfers, and tourist activities.

Email: info@velvetconcierge.com
Address: Résidence Anas Majorelle, Marrakech, Morocco

2. Purpose of the Website

The website aims to showcase our concierge offers, services, and packages, and to allow users to request quotes, information, or personalized reservations.

3. Website Access

Access to the website is free and open to all. However, some services are only available after contacting us or confirming a personalized quote.

4. Intellectual Property

All content on the website (texts, images, logos, videos, trademarks, etc.) is the exclusive property of Velvet Concierge, unless otherwise stated. Any reproduction, distribution, or unauthorized use is strictly prohibited.

5. Services Offered

The services offered through the website include, but are not limited to:

• Accommodation booking (villas, hotels, riads, apartments, guesthouses)
• Premium car rentals
• Organization of activities, excursions, and private transfers
• Tailor-made packages based on the client’s budget
• Additional services (private chef, nanny, photographer, etc.)

Commission: A 10% commission is applied to the total budget for the management and organization of the stay, unless otherwise specified.

6. Liability

The website strives to provide accurate and up-to-date information. However, Velvet Concierge cannot be held responsible for errors, omissions, or the temporary unavailability of the site or third-party providers.

7. Modification of the Terms

These terms may be modified at any time. It is the user’s responsibility to regularly review this page.

1. Data Collected

When you browse or make a request on our website, we may collect the following information:

• First and last name
• Email address and phone number
• Information necessary for booking (dates, budget, preferences, etc.)

2. Use of Data

Collected data is used solely to:

• Process your booking requests
• Send you personalized quotes
• Inform you about our offers or updates (if you have given consent)

3. Data Sharing

Your personal data is never sold. It may only be shared with our partners or service providers (driver, guide, hotel, etc.) to ensure the proper delivery of the requested service.

4. Data Retention

Data is kept for a maximum of 3 years from the last contact or client request, unless otherwise required by law.

5. User Rights

In accordance with current regulations (GDPR or equivalent Moroccan law), you have the right to access, correct, delete, or object to the use of your personal data.

To exercise this right, please contact us at: info@velvetconcierge.com

6. Cookies

The site may use cookies for navigation or statistical analysis purposes. You can configure your browser to refuse cookies or notify you before they are installed.

7. Data Security

We implement all necessary technical and organizational measures to protect your personal data from unauthorized access or accidental loss.